All team members undergo Foundational Training.

The implementation specialist credentials the coach.

The coach credentials the other HFW team members, with the implementation specialist providing oversight based on where the coach is in their own credentialing process.

Re-credentialing is conducted every two years after the initial credentialing.

Coaches provide regular group coaching to their HFW team members, to support their teams in reaching competency and to prevent drift from HFW model. 

Implementation specialists periodically observe these sessions, to assess and provide recommendations on coaching skills and team building.

Implementation specialists periodically audit a coach’s records, which should include:

• the Crisis Plan,
• Strengths, Needs Cultural Discovery (SNCD)
• the Wrap Plan
• notes from child and family team meetings 

Team facilitators collect data from the following sources:

• Wraparound Fidelity Index (WFI-EZ) forms
• Chart forms
  • Initial documentation form
  • Engagement form
  • Team meeting update forms
  • Transition cover sheet 
  • Post-engagement form

With assistance from implementation specialists, coaches use this data, in combination with other site records and their own observations, to improve:

• outcomes
• team member skills
• overall team functioning